Return & Exchange Policy

NAILEDAF LLC does not accept returns or exchanges on cosmetic products and/or tools. All cosmetic items are final sale.

If you are in need of exchanging a non-defective item(s), you will need to provide the shipping cost of the item(s) being returned and the new shipping cost for the exchange. Please include the original packing slip for your order or a printed copy of your order confirmation email so we can identify the return when received.

If you wish to return or exchange your item, we must receive your request within 15 days of the date you received your item.

We’ll accept return requests for items that are unopened, unused, in the same condition it was received. The product(s) must be in its original packaging. You are responsible for paying the return shipping costs. Original shipping paid is non-refundable.

There are certain situations where only partial refunds are granted:

• Product with obvious signs of use.
  
• Any item not in its original condition (damaged or missing items for reasons not on our behalf).
  
• Any item that is returned more than 15 days after delivery day.

If you are shipping item(s) over $50, consider purchasing a trackable shipping service or shipping insurance to ensure it arrives. We cannot guarantee that we’ll receive your item.

Return Items will be shipped to our main warehouse:

NAILEDAF LLC 2707 East Craig Road. Suite F, North Las Vegas, NV 89030

Refunds

Once we receive your returned item, our team will review your request and inspect the item(s). We will send you an email to confirm that we’ve received your item and are processing your request. We’ll follow up with another email once the request has been processed to let you know if your return was approved.

If approved, the money will be refunded to your original method of payment typically within 3-5 business days. All payment companies are different in the amount of time it takes to confirm a payment, so it will likely take a minimum of a few days for the refund to show up in your bank/card statement.

If you have yet to receive a refund and have already checked in with your bank/card statement and have contacted your bank/credit card company/PayPal, please contact us at nailedaf@gmail.com.

Damages 

If you receive your package and there are any damages such as broken bottles, leaks, spills, opened glitter etc. we sincerely apologize and will promptly handle the situation.

Please let us know within at least 48 hours of receipt of your package and provide us with photos of the damages.

Contact our team with your order information and photo evidence of the damages and we will process either a refund for the damaged items or a replacement order to be sent out.

Contact: nailedaf@gmail.com to reach our customer service team.

 

*DISCLAIMER: Once a package leaves our warehouse it becomes the property of the shipping company (USPS/UPS/DHL). NAILEDAF LLC is NOT responsible or held liable for any shipping issues along the way such as delivery delays, missing or damaged packages. We do NOT have any control over the carriers nor do we have any special privileges, information, or "ins". Please understand, we are not able to provide any more information other than what is already provided by your tracking information, nor are we able to control, manage or change how packages are handled by the carrier after pickup from our warehouse, during transit, or delivery. In the event you are unable to locate your delivery or have any other issues related to your shipment please contact the carrier first as they are better able to assist you. If you have Route Package Protection purchased with your order please file a claim at claims.route.com. If you received a product that is damaged upon arrival, please follow the instructions provided in the “Damages” section of our shipping policies page.